FAQs
Welcome to the HeraSophia.com Frequently Asked Questions page!
Here, we aim to address your most common queries about our curated collection of fashion, home wear, kids’ apparel, and accessories. If you don’t find the answer you’re looking for, feel free to contact us directly for assistance.
1. What makes HeraSophia.com different from other brands?
At HeraSophia.com, we pride ourselves on offering high-quality, stylish clothing and accessories at accessible prices. We curate every piece with attention to detail and a commitment to elegance, comfort, and timeless beauty. In addition to our own collection, we feature a selection of other carefully chosen brands that share our values, ensuring a wide variety of options for every style and occasion.
2. Why are delivery times longer for some orders?
As a global brand, we work with multiple warehouses to manage our inventory efficiently. If an item is temporarily out of stock at our main warehouse, it may be shipped from one of our trusted partner warehouses. While some deliveries may take a little longer, we are constantly working to streamline our processes and reduce delivery times.
3. How do I determine my size for HeraSophia.com apparel?
To find your perfect fit, we recommend referring to our size chart available on each product page. Simply measure yourself and compare your measurements with our guide to select the ideal size for you.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you’ll be able to see if we ship to your location and the associated shipping costs and delivery times.
5. What is your return policy?
We want you to be completely happy with your purchase. If you’re not satisfied, we offer a 30-day return or exchange policy from the date you receive your order. For more details, please visit our Returns & Exchanges page.
6. Are your products ethically manufactured?
Yes, we are committed to ethical and sustainable practices. We collaborate with suppliers who share our values and ensure fair labor practices and responsible sourcing throughout our supply chain.
7. How can I stay updated on new product releases and promotions?
To stay up-to-date on the latest news, collections, and exclusive offers, be sure to sign up for our newsletter. You can also follow us on social media platforms like Instagram and Facebook for real-time updates.
8. Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.
9. Do you offer wholesale opportunities for retailers?
Yes, we welcome wholesale inquiries from retailers interested in carrying HeraSophia.com products. Please contact us for more information on pricing, terms, and availability.
10. How can I contact customer support?
If you have any further questions or need assistance, our customer support team is here to help. You can reach us via email at info@herasophia.com or through our Contact Us page.
11. Can I exchange an item for a different color or size?
Yes, we offer exchanges for different colors or sizes, subject to availability. Simply follow the instructions on our Returns & Exchanges page to initiate an exchange.
12. Can I receive notifications when an item is back in stock?
Absolutely! If an item is out of stock, visit the product page and sign up for restock notifications. You will receive an email as soon as it’s available again so you can grab it before it sells out.
13. Can I place an order for an item that’s currently out of stock or on pre-order?
Yes, we offer pre-orders for select items. Simply add the item to your cart and proceed to checkout. Please note that pre-ordered items may have longer processing times, with estimated shipping dates provided on the product page. If you have any questions, our customer support team is happy to assist.