Shipping and Delivery

Shipping policy

HeraSophia.com Shipping Policy

At HeraSophia, we are committed to providing a seamless shopping experience for our customers. Please review our shipping policy to understand how we process and deliver your orders.

Shipping Methods

We offer both standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on your location and the shipping method selected.

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

  • Standard Shipping:

    • Domestic orders typically arrive within 3-7 business days after dispatch.
    • International orders may take 5-7 business days for delivery, depending on the destination.

  • Expedited Shipping:

    • If you choose expedited shipping at checkout, your order will be prioritised for faster delivery.
    • Domestic orders usually arrive within 5-7 business days, while international orders may take 5-7 business days.

Shipping Rates

Shipping rates are calculated based on the weight of your order and your delivery location. You can view the shipping costs at checkout before completing your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

Shipping Restrictions

Please note that certain products may be subject to shipping restrictions due to size, weight, or destination regulations. We do not ship to PO boxes or APO/FPO addresses.

Customs and Duties

For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.

Lost or Delayed Shipments

In the rare event that your order is lost or delayed in transit, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

Shipping Information

Where Do Our Products Ship From?
HeraSophia is a proud UK-based company, and we strive to get your orders to you as quickly as possible. While we hold most products in stock at our UK warehouse, some items may ship from one of our carefully selected partner warehouses if they are temporarily unavailable locally.

This allows us to offer you a broader selection of styles, sizes, and great prices. Delivery times for these items may be slightly longer, and we appreciate your understanding as we work to improve our service.

Frequently Asked Questions

Why is my order taking longer to arrive?
Some of our items ship directly from partner warehouses if they are temporarily out of stock in our UK warehouse. This ensures we can continue to offer you a wide variety of products without long-term stock limitations.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@herasophia.com. Our dedicated team is here to assist you with any inquiries related to shipping and delivery.

Thank you for choosing HeraSophia for your activewear needs. We appreciate your business!